Effectively leveraging LBS applications across an organization requires the proper management and operation of the devices, platform, networks, users and LBS-specific processes. Omnilink Professional Services offers companies the opportunity to outsource the management of any or all of these key areas to allow the organization to focus on their core strategy and differentiators. Companies turn to Omnilink for this level of support for their mission critical applications because of Omnilink’s extensive experience in the LBS space and proven ability to track people and valuable assets.

Omnilink's Business Process Outsourcing (BPO) offerings include:

Monitoring Operation Center: Omnilink’s Monitoring Operation Center (MOC) is available 24 hours a day, 7 days a week, 365 days a year. Its function is to receive alerts from deployed devices, perform diagnostics, execute business rules and ensure compliance with all Service Level Agreements. Omnilink’s demanding customers (especially in the Criminal Justice markets) require 100% compliance with service requirements and our MOC ensures that Omnilink executes to this highest level of quality.

Billing: The proper billing of deployed devices and network charges can be a complex and expensive undertaking for those not set up for the process. Omnilink handles this complexity on behalf of many clients through our Billing BPO service. Through Omnilink’s Billing Services clients can operate confidently with the knowledge that their revenue is being properly collected and their cost of collection is as low as possible.

Fulfillment: For clients that need to order and ship devices and solutions to their customers, Omnilink provides fulfillment services that integrate with existing billing and provisioning services. This seamless interaction of services eliminates complexity and business disruption.

Provisioning: The provisioning of devices includes the testing of devices, loading of the proper firmware and software, configuration and shipping. Omnilink has the necessary expertise and tools to perform all of the network, electrical, software and infrastructure activities to deploy a reliable location solution. 

Customer and Technical Support: Through Omnilink’s 24 x 7 x 365 Monitoring Operation Center, Omnilink professionals respond to a user’s LBS application support needs at all times. Access to support is offered through web, email or 800 numbers for maximum convenience. Omnilink’s team of dedicated support technicians have the tools and expertise necessary to resolve almost any LBS application related issue.